Privacy Policy

Last updated: April 5, 2026

What we collect

When you sign up for or use StarScore, we collect:

  • Your name and email address (for account creation and communications)
  • Your business name, address, and Google/Facebook profile information
  • Payment information (processed by Stripe — we never see your card details)
  • Review data fetched from Google and Facebook on your behalf
  • Customer phone numbers you provide for the Get 5-Star Reviews SMS flow
  • Usage data (login activity, feature usage) to operate and improve the service

How we use it

  • To provide the reputation monitoring, AI response drafting, and alerting service
  • To generate your RepScore and competitor benchmarks
  • To send SMS satisfaction requests to your customers (only with your explicit setup)
  • To send you transactional emails (alerts, billing receipts, support)
  • To improve the product and train our AI models on aggregated, anonymized data

We do not sell your data. We do not send marketing emails unless you opt in.

Customer phone numbers

If you use the Get 5-Star Reviews feature, you provide us with your customers' phone numbers to send SMS satisfaction surveys. You are responsible for ensuring you have the necessary consent to contact those individuals. We do not use those numbers for any purpose other than sending the messages you configure. We do not sell or share them with third parties.

SMS consent: By providing a customer's phone number to StarScore Pro, you confirm that the customer has verbally consented to receive SMS messages, including review requests, from your business. Customers may opt out at any time by replying STOP to any message. Message and data rates may apply. Message frequency varies based on your configuration.

SMS messages are sent via Twilio from the number (888) 469-6336. For help or to stop receiving messages, reply HELP or STOP to any message, or contact support@starscorepro.com.

Third-party services

We use the following third-party services to operate StarScore:

  • Clerk — authentication and user management
  • Supabase — database hosting
  • Stripe — payment processing
  • Twilio — SMS delivery for review requests and alerts
  • Resend — transactional email delivery
  • Vercel — hosting and deployment
  • OpenAI — AI review response drafting
  • Google / Facebook — review data via their APIs

Each service has its own privacy policy. Your data may be processed by these services in accordance with their policies.

Data retention

We retain your account and review data for as long as your account is active. Upon cancellation, your data is retained for 30 days to allow for reactivation, then deleted. You may request immediate deletion at any time by emailing support@starscorepro.com.

Cookies

We use cookies for authentication (via Clerk), session management, and analytics (via Google Analytics). We do not use advertising or tracking cookies for third-party ad targeting.

Your rights

You have the right to access, correct, export, or delete your personal data at any time. Contact us at support@starscorepro.com for any data requests. We will respond within 30 days.

GDPR — European Users

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, the following applies to you under the General Data Protection Regulation (GDPR).

Legal basis for processing: We process your personal data on the following bases: (a) performance of a contract — to provide the StarScore service you signed up for; (b) legitimate interests — to improve our product, prevent fraud, and ensure security; (c) consent — where you have explicitly opted in to communications.

Your GDPR rights: You have the right to access, rectify, erase, restrict, or port your personal data. You also have the right to object to processing and to withdraw consent at any time without affecting prior processing. You have the right to lodge a complaint with your local data protection authority.

Data transfers: StarScore is operated from the United States. If you are located in the EEA or UK, your data is transferred to and processed in the US. We rely on Standard Contractual Clauses (SCCs) where applicable for such transfers.

To exercise any GDPR right, email support@starscorepro.com. We will respond within 30 days.

CCPA — California Residents

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you additional rights regarding your personal information.

Your CCPA rights:

  • Right to Know — you may request disclosure of the categories and specific pieces of personal information we have collected about you.
  • Right to Delete — you may request deletion of your personal information, subject to certain exceptions.
  • Right to Opt Out — we do not sell your personal information. You do not need to opt out.
  • Right to Non-Discrimination — we will not discriminate against you for exercising any of your CCPA rights.

To submit a CCPA request, email support@starscorepro.com with "CCPA Request" in the subject line. We will respond within 45 days.

Contact

Questions about this policy? Email support@starscorepro.com.